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General Terms and Conditions

Reservations of Tours and Packages:

All reservations should be made at least 60 days prior the departing date. A deposit is required at the time of booking. Reservations are not guaranteed until the deposit has been received. A non-refundable late fee applies for all reservations made within 15 days prior departure.

Payments:

Full payment is due 45 days prior to departure for independent and Fly/Drive programs, and 60 days - for escorted tours. Payments are accepted by credit card or check only (returned checks are subject to a $30 fee). All personal checks submitted within 30 days prior departure must be certified.

Minimum Deposits Are as Follows:

Changes and Revisions:

Changes to the itinerary will be subject to USD 25 fee for land only, independent Fly/Drive tours and car rentals. Change fees vary for escorted tours. Changes are not allowed within 7 days prior to departure.

Cancellation Fees:

All cancellations must be received in writing and are subject to the following fees:
60 days prior departure USD 100 per person
59 to 46 days prior departure USD 300 per person
45 to 31 days prior departure USD 400 per person
30 to 16 days prior departure 50% of the tour cost per person
15 to 7 days prior departure 60% of the tour cost per person
6 days or less no refund

 

For Escorted Programs:
60 days prior departure USD 100 per person
59 to 46 days prior departure USD 300 per person
45 to 31 days prior departure USD 400 per person
30 to 16 days prior departure 50% of the tour cost per person
15 to 7 days prior departure 60% of the tour cost per person
6 days or less no refund

 

For Car Rentals:
Up to 7 days prior departure No penalty
6 days or less – regular USD 50 per car
6 days or less – special category USD 150 per car
No show 1 day car rental penalty

 

Villas, Castles and Apartments:
Fees vary depending on the policies of the specific property.

Air Changes and Cancellations:

Generally air tickets, once issued, are non-refundable. Cancellation and change fees will be advised at the time of booking and are subject to the rules and regulations, stipulated by each air carrier. Airline schedules are subject to change, cancellations and at times - overbooking. Passengers must have all corresponding documentation prior to departure, such as passports, visas and ticket confirmations. Car Italy and Tours cannot be held responsible for passengers denied boarding due to missing documents, missed flights due to tardiness and late arrival at the airport, no-show, airline flight cancellations due to weather conditions or natural hazards, and flight schedule changes voluntary and involuntary.

Rates:

All prices are quoted in US dollars and are based on present cost conditions at foreign exchange rates at the time of booking, and for that reason they are subject to change at any time without notice. All prices include the Value Added Taxes (VAT). Air and land services are based on a specific class of service and are subject to availability at the time of booking. Most packages that include airfare and land do not include the airline government taxes and fees.

Refunds:

There will be no refunds for unused services. Please, submit any claims for cancellations in writing with an explanation to: Car Italy and Tours Corp., 71-19 80th Street, Building 8, Suite 8-303, Glendale, NY, 11385.

Itinerary Changes/ Cancellation Policy:

Car Italy and Tours Corp. reserves the right to vary itinerary and substitute hotels prior to departure. Some tours may be conducted by multilingual escorts and may include passengers speaking other languages. Car Italy and Tours Corp. reserves the right to cancel or reschedule any tour departure due to circumstances beyond its control and operating requirements. The Car Italy and Tours Corp.'s sole responsibility is to provide a full refund of payment without any other liability.

Travel Documents:

U.S. citizens traveling to Italy need a valid passport. Non-U.S citizen must check with their corresponding consulates and with the Italian consulate to ask for traveling requirements and visas.

Meals:

As indicated on each itinerary, breakfast is included with all hotel accommodations. Breakfast may vary depending on the hotel. Breakfast may consist of coffee, tea, rolls, butter and jam. Meals mentioned on tours are as specified in the corresponding itineraries and may be had at hotels, restaurants or have a set-up menu. Typically, beverages are not included unless stated in the tour descriptions.

Holidays:

During local or national holidays, certain facilities such as museums, restaurants, sightseeing tours and shopping centers may be limited or not available for visits.

Accommodations:

All hotels are rated by the local government. Air conditioning and heating are not standard in many hotels abroad and are not guaranteed. Some hotels may charge a supplement for air-conditioning upon check-in. Accommodations are based on 2 people sharing a double room. Triple and single rooms are also available. The "new" Rome City Tax is not included in the rates and is to be paid locally at the time of check out.

Baggage:

Due to limited motor-coach capacity, escorted tour programs are limited to 1 piece of luggage per person and 1 carry-on. Air carriers are limited to 1 free piece of checked luggage per person; additional luggage is subject to the airline fee and is to be paid on the spot. Luggage Allowance: maximum of 23 kilos/50 pounds; the maximum dimensions for the luggage are 158 cm/62 inches in length for both pieces.

Not Included:

Local airport taxes, airline and government taxes and fees, passport/visa fees, laundry, telephone calls, tips, gratuities, beverages, meals, optional tours, porterage, excess bags, airline fuel surcharge increases or services other than those specifically mentioned in the itinerary are not included.

Tour Participation:

Handicapped Passengers:
Car Italy and Tours Corp. will make reasonable efforts to accommodate handicapped customers who require special needs. Any disability requiring special attention must be reported to Car Italy and Tours Cor. at the time of booking. Car Italy and Tours Corp. reserves the right to decline acceptance of such participants or may require them to be accompanied by a suitable attendant. Please, note that some international hotels, railroads, bus lines, foreign flag carriers, trains, etc., are exempt from U.S. laws and regulations regarding handicapped persons, and therefore Car Italy and Tours Corp. makes no claims that the above mentioned entities can reasonably accommodate, or will accommodate handicapped travelers.

Children:
Minimum age requirement on escorted tours for children is 6 years; children younger than 18 years must be accompanied by an adult. There is no minimum age requirement for children who travel on independent packages, accompanied by adults. Some hotels offer a discount for children, sharing a room with adults.

Car Rentals:
The minimum age required to drive a car in Italy is 23 years. Some car rental categories require that the driver is at least 25 years old. International car rental insurance, driver's license and a valid credit card are required at the time of pick-up of the vehicle. Some car rental agreements include Collision Damage Waiver (CDW) and Theft Protection (TP) insurance with zero deductable. Some car rental companies' policies include insurance, however there is a deductible for Collision and Theft, which varies depending on each car rental company's specifications. A detailed car rental Terms and Conditions are listed in detail bellow.

Responsibility:
The responsibility of Car Italy and Tours Corp. is limited. Car Italy and Tours Corp. acts only as an agent for the passengers with respect to their travel arrangements, such as hotel reservations and accommodations, restaurants, meals, services, sightseeing tours and transportation whether by air, ship, motor-coach, car, railroad, guide services, or any other conveyance. Car Italy and Tours Corp. assumes no liability for injury, loss, damage, accident, delay or inconveniences which may occur either by reason of defect, through the acts of God (force majeure), illness, acts of government or other civil authorities (war, civil disturbances, strikes, etc.), criminal or terrorist activities of any kind, or from any cause beyond Car Italy and Tours Corp.'s control. Car Italy and Tours Corp. cannot accept responsibility for the loss or additional expenses due to delay or changes in schedule, improper documents or any other causes. Car Italy and Tours Cor. reserves the right to change itineraries in order to improve each tour for the tour members' enjoyment and advantage. Car Italy and Tours Corp. reserves the right to cancel or reschedule any tour departure in accordance with operation requirements. These general Terms and Conditions are valid at the time of viewing. Car Italy and Tours Corp. reserves the right to change them at any time. Deposits, cancellations and refunds are not valid during fair/festival periods and special events; fees may vary according to specific conditions.